You probably don't think much about your phone system, but this does not mean that your customers aren't thinking about it. If your phone system is not in good working condition, this can affect the overall operation of your business and how your customers view you. Do you know if it's time to replace your phone system? If you're not sure, here are just some of the signs that could indicate it's time for you to replace your business phone system.
Frequent Missed Calls
Do you commonly hear customers tell you that they have tried to call your business, but you did not get the call? If so, this is not an issue to ignore. Each time you miss a call, you could be losing out on a business opportunity or a customer. If you're missing calls, there could be a problem with the system, and it's likely time to consider an upgrade.
Poor Forwarding Abilities
In today's world, employees spend some of their day in the office, and they may spend the rest of their day out in the field. You need to be able to connect clients and customers to the appropriate team member no matter where they are. If your system does not have forwarding capabiites that allow you to transfer a customer on the landline to the cellphone of an employee in the field, it is time to start thinking about an upgrade.
If you have had your business for a number of years, the number of employees you have has probably expanded. If your company has grown but your phone system is designed to accommodate a team smaller than the current size of your workforce, you want to upgrade the system. For example, if the phone system accommodates 5 lines, but you have 15 employees, this is a problem that can make your company look unprofessional and cause you to miss calls.
When you can no longer contact support for your phone system, it's safe to say that the expiration of the system passed some time ago. Over time, manufacturers will stop providing support for their old models. In addition to a lack of support, you will likely not be able to find any replacement parts you need.
If your phone system is displaying any of these signs, you should understand that's time to replace your phone system. A new system will improve how your customers view you and help your business function better overall. Contact a company like ASI to learn more.